FAQ

FREQUENTLY ASKED QUESTIONS

Answer all of your questions

Most popular FAQs for the month

Can I have a no joining fee offer?

Great news if you’re a student! Just sign up with your valid NUS Extra card and the joining fee will be waived.

If you cannot sign up with a valid NUS Extra card, please check the webpage of your chosen gym(s) to see if there are any current offers related to the joining fee. You can check this information on the Find a Gym page.

Can I try before I buy?

Hey, we don’t call ourselves the flexible gym for nothing. That’s why we offer a range of Short Term Passes to suit every want, need and workout regime.

Providing you’re over 18 years old, you can join up to one of our Short Term Passes for one, three or five days.

Day Memberships are available from just £4.99 with three and five day Multi-Day Passes available from just £12.99 that can be found on our Day Membership Pass page.

How do I change my ‘home’ gym?

Did you know from as little as £1 extra a month you can have access to an additional Gym(s). Please login to the Members’ Area and select ‘Solo/Bundle Membership’ or ‘Twin Membership’ for these options.

If you’re sure you want to change your ‘home’ gym please contact us to discuss your options.

I’ve forgotten my PIN number, how can I retrieve it?

Please click on the ‘Forgot your Pin‘ link and answer the security questions to recover your PIN number instantly. You will also have the option of having it e-mailed to you. (Please do check your Junk and Clutter folders if you don’t see the e-mail in your Inbox!)

Why should I freeze my membership and not cancel?

If you cancel your membership and rejoin in a few months’ time you will need to pay the £20 joining fee again. By freezing your membership you hold your place at The Gym and avoid paying the joining fee. If you cancel and rejoin, then you will have to join at the current price. Should your site have a waiting list, you won’t have to go back on it once you unfreeze.

The joining process

What happens if I have problems while I’m trying to join?

If you experience problems while trying to join, please fill in the form in the contact us section and we’ll be in touch.

How much is The Gym per month?

As our monthly price differs from gym to gym, please check the webpage of your chosen gym(s) to see the monthly price. You can check this information on the Find a Gym page.

This is a fantastic offer, what is the catch?

There is no catch! Set prices, no contract, and membership you can put on hold from the members’ area online.s text.

What is the minimum age to join The Gym?

You need to be 16 years old to join The Gym.

Are there any restrictions for under 18s?

There are no restrictions for full membership options for anyone aged 16 and over, as The Gym can be used 24 hours day over 7 days. However all members below the age of 18 must have a compulsory ‘gym induction’ with one of our Personal Trainers due to insurance coverage purposes before they can take part in any activity at The Gym. From the age of 16 children are classed as full members and have the same privileges as all our other members. Unfortunately Day Passes are not available to persons below the age of 18.

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